This week our in-house trainer Lesley Forbes held a drop-in Webinar Session for NEWT Managed PBX business phone system clients, answering any questions they may have on their phone system. Beyond the usual FAQ's, the following three jumped out at Leslie because they don't come up too often. Question #1 : Client has two business telephone
At Fibernetics we are always trying to improve our corporate culture. Besides making the work environment more pleasant, it's also good business. Happy employees make for better workers who, in turn, provide better service for our customers. We have dozens of programs both large and small that are designed to make everyone's working experience better
Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as
Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as
You are on the phone. It's ringing. You're looking at your computer, checking email, web pages, the sports scores, whatever, while waiting for the voicemail to pick up and then BOOM! An actual person answers. You instantly panic... "What on earth was I calling about?" With the wide adoption of voicemail, that's become the way of
Definition: scal-a-bil-ity \ˈskā-lə-bəl-i-teeˈ\ verb. The ability to increase the size of a business while either maintaining or increasing its profit margin. A simple definition for something that, unless your business is built to do it, is rarely done well. This guy wasn't thinking ahead Creating and managing a scaling enterprise requires a delicate balance
Canadian HR Reporter, the national journal of human resources management interviewed Roy Graydon, president and CFO, Fibernetics, NEWT & Worldline on his strategy on balancing employee compensation, benefits and engaging his workforce. How important are compensation and benefits when it comes to employee satisfaction? Having an employee ask for too high a raise can be
It sounds like it's something sinister, straight out of the Nixon White House or the NSA, but call recording is fast becoming one of the most effective performance management tools for business. Why? Because it works. If ever you’ve been on a customer service call, most likely you've heard, “this call is recorded for quality