Give each customer the attention they deserve

AUTOMOTIVE

How a Local Dealership Saves with NEWT

Challenges in the Automotive Industry

From the showroom to the service department, to cyclical busy seasons, your auto shop or car dealership has a lot of moving parts. You need a phone system that:

Is quick and easy to install so there’s no down time when customers are trying to reach you
Is easy to use so you don’t lose production time while learning a new and complex system
Provides a Failover system so that if your phones go down, customers can still reach you
Routes calls to the correct department, whether that’s the showroom, used car lot, main office, or service department
Reliably transfers calls without dropping them
Routes calls to a call centre to book appointments during your busy season so you can spend time swapping tires and fixing cars rather than answering phones
Provides after-hours customer support so cars that break-down in the night will find their way to your shop and be ready for service when you arrive in the morning
Gives you access to an award-winning support team so you get prompt technical support and training when you need it
Grows with your business and is quick to update based on your needs
Has features to increase office efficiency
Keeps overhead costs low

The NEWT Solution

We understand the challenges of your automotive business and we tailor-fit your solution:

NEWT Business Phone customizes your perfect mix of in-the-cloud technology and on-premise hardware to keep you connected wherever you go
NEWT’s end-to-end solution means you have a single point of contact; we provide on-site professional installation, training focused on your specific business needs, and access to our locally-based, award-winning support team for prompt technical service when you need it
NEWT owns and runs its own telecommunications network which increases the privacy of the network and allows for seamless connection between different locations without calls being dropped
When paired with our internet solution, NEWT offers the best possible voice quality and call reliability; our Service Level Agreement guarantees 99.99% up-time in our core network
NEWT’s system is fully scalable to grow with your business; adding or moving a phone is as simple as plugging it in
Your phone system can be easily customized with any of the 90+ features you require to increase office efficiency and productivity
Track and report on marketing campaigns by assigning a unique phone number to each campaign to determine proper allocation of resources
Never miss a call with NEWT’s Find Me Follow Me feature, which routes calls to office, mobile, or home numbers based on time of day, plus NEWT’s Failover system will forward calls to the number of your choice if your phone lines go down for any reason
The Call Recording feature allows you to capture, catalogue, and analyze customer calls for employee training and dispute resolution
Your NEWT system comes equipped with a paging feature that supports one or more paging zones with each phone and/or overhead paging
NEWT provides rugged phones that are splash and dust proof, ideal for the service shop in your dealership
NEWT’s Automated Attendant provides callers with up-to-date service hours and directs calls quickly and efficiently to the right department to reduce call load for your staff
NEWT Hot-Desking allows Sales reps to log into any office phone and use their own extension
Switching to NEWT can save you up to 80% on your monthly phone bill and includes the industry’s lowest long distance rate