Minimise response delays

MEDICAL OFFICES & HEALTHCARE

What Our Healthcare Customers Say About NEWT Services

Brant County Health Unit has dealt with Fibernetics since 2012, during which time they have provided/managed our organisation’s VoIP telephony solution. We have found Fibernetics to be a reliable solution with good customer service. I can confidently recommend Fibernetics as reliable supplier, and professionals in their field.

Kathy K., Brant County Health Unit

Challenges in the Healthcare Industry

Few industries rely on constant communication to the degree of medical offices. Reliability and time are of the essence:

Nurses, paramedics, doctors, and admin staff must always be connected to the main facility
The right people need to be notified immediately during emergencies
Systems must reliably connect parties, perform multiple duties, and have failover systems in place
Patient files and information must be kept confidential
Systems needs to be installed quickly and seamlessly with no downtime

The NEWT Solution

We understand the challenges of your healthcare office and we custom-fit your solution:

NEWT Business Phone customizes your perfect mix of in-the-cloud technology and on-premise hardware to keep you connected you and your staff go
NEWT’s end-to-end solution means you have a single point of contact; we provide on-site professional installation, training focused on your specific business needs, and access to our locally-based, award-winning support team for prompt technical service when you need it
NEWT owns and runs its own telecommunications network which increases the privacy of the network and allows for seamless connection between different locations without calls being dropped
When paired with our internet solution, NEWT offers the best possible voice quality and call reliability; our Service Level Agreement guarantees 99.99% up-time in our core network
NEWT’s system is fully scalable to grow with your business; adding or moving a phone is as simple as plugging it in
Your phone system can be easily customized with any of the 90+ features you require to increase office efficiency and productivity
Never miss a call with NEWT’s Find Me Follow Me feature, calls are instantly routed to multiple numbers simultaneous or in sequences allowing nurses to be reached even while away from the calling station, and doctor’s to be accessible when away from the office while maintaining their private contact information
NEWT’s Failover system will forward calls to the number of your choice if your phone lines go down for any reason
NEWT’s Paging feature offers support for one or more paging zones with phone and/or overhead paging, with the ability to integrate an existing analog paging system into the NEWT PBX design
The Attendant Console gives administrative staff greater visibility and control of inbound calls; receptionists can now view and transfer calls from their computer screen
NEWT Mobile allows employees to work from their home office or on the road as if they would directly from the office with a software-based phone, PBX extension, support, and a full suite of NEWT features.
NEWT’s Automatic Call Distribution(ACD) functionality allows you to add call queues with custom music or recorded announcements to ensure that calls are routed intelligently to their end destination. You also have access to thorough reports and call recording for training to improve caller-care and support
Switching to NEWT can save you up to 80% on your monthly telecom bill and includes the industry’s lowest long-distance rates