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How a Local Travel Agency Saves with NEWT

Challenges in the Travel Industry

With cyclical busy periods throughout the year, you need a system that scales appropriately and keeps agents connected in and out of the office. Your systems needs to:

  • Keep employees connected even when they’re out of the office
  • Ensure phone lines are always up and running so customers can always reach you
  • Effectively handle of a large volume of calls during peak travel season
  • Provide a positive customer experience

The NEWT Solution

We understand the challenges of your travel agency and we custom-fit your solution:

  • NEWT Business Phone customizes your perfect mix of in-the-cloud technology and on-premise hardware to keep you connected wherever you go
  • NEWT’s end-to-end solution means you have a single point of contact; we provide on-site professional installation, training focused on your specific business needs, and access to our locally-based, award-winning support team for prompt technical service when you need it
  • NEWT owns and runs its own telecommunications network which increases the privacy of the network and allows for seamless connection between different locations without calls being dropped
  • When paired with our internet solution, NEWT offers the best possible voice quality and call reliability; our Service Level Agreement guarantees 99.99% up-time in our core network
  • NEWT’s system is fully scalable to grow with your business; adding or moving a phone is as simple as plugging it in
  • Your phone system can be easily customized with any of the 90+ features you require to increase office efficiency and productivity
  • Track and report on marketing campaigns by assigning a unique phone number to each campaign to determine proper allocation of resources
  • Never miss a call with NEWT’s Find Me Follow Me feature, which routes calls to office, mobile, or home numbers based on time of day, plus NEWT’s Failover system will forward calls to the number of your choice if your phone lines go down for any reason
  • The Call Recording feature allows you to capture, catalogue, and analyze customer calls for employee training and dispute resolution
  • With DISA Caller ID Enhancement, staff can make calls from their personal phones using the office caller ID, giving them more freedom to communicate while still protecting their personal information and saving money on long-distance calls since NEWT PBX long-distance charges are much lower than any mobile rates
  • The NEWT Attendant Console gives administration greater visibility and allows them to better manage a large volume of inbound calls, which is perfect for peak season
  • NEWT’s Automated Attendant connects callers quickly and efficiently, without needing staff to redirect calls 
  • NEWT’s Hot Desking allows employees to use any phone in the office but still use their personal extension
  • The NEWT Softphone allows employees to work from their home office or on the road as if they would directly from the office with a software-based phone, PBX extension, support, and a full suite of NEWT features.
  • The NEWT system comes with an unlimited number of extensions, which gives each employee their own personal extension
  • NEWT Voicemail Boxes have unlimited capacity, as well as the ability to send voicemail as an email
  • Switching to NEWT can save you up to 80% on your monthly telecom bills and includes the industry’s lowest long-distance rates

Whatever you need, we have a solution.

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