Stay ahead of the competition


Challenges in the Insurance Industry

You’re in a dynamic industry working to keep your competitive edge. Flexibility, scalability, and mobility without sacrificing customer loyalty is a must so you need to:

  • Minimise monthly telecom charges
  • Effectively handle a large inbound call volume while still providing a personalized service experience
  • Ensure consistently high call quality from call to call
  • Obtain a reliable internet connection that’s there when you need it
  • Be able to stay in touch with agents whether they’re in or out of the office

The NEWT Solution

We understand the challenges of your insurance business and we custom-fit your solution:

  • NEWT’s Business Phone customizes your perfect mix of in-the-cloud technology and on-premise hardware to keep you connected wherever you go
  • NEWT’s end-to-end solution means you have a single point of contact; we provide on-site professional installation, training focused on your specific business needs, and access to our locally-based, award-winning support team for prompt technical service when you need it
  • NEWT owns and runs its own telecommunications network which increases the privacy of the network and allows for seamless connection between different locations without calls being dropped
  • When paired with our internet solution, NEWT offers the best possible voice quality and call reliability; our Service Level Agreement guarantees 99.99% up-time in our core network
  • NEWT’s system is fully scalable to grow with your business; adding or moving a phone is as simple as plugging it in
  • Your phone system can be easily customized with any of the 90+ features you require to increase office efficiency and productivity
  • Track and report on marketing campaigns by assigning a unique phone number to each campaign to determine proper allocation of resources
  • Never miss a call with NEWT’s Find Me Follow Me feature, which routes calls to office, mobile, or home numbers based on time of day, plus NEWT’s Failover system will forward calls to the number of your choice if your phone lines go down for any reason
  • The Call Recording feature allows you to capture, catalogue, and analyze customer calls for employee training and dispute resolution
  • NEWT’s Automated Attendant connects callers quickly and efficiently, without needing staff to redirect calls 
  • NEWT’s Conference Bridge allows for any number of callers to dial in and join a teleconference, and with the Attendant Console you can enjoy greater visibility of extensions and who is involved in the conference, all through your desktop
  • NEWT Mobile allows employees to work from their home office or on the road as if they would directly from the office with a software-based phone, PBX extension, support, and a full suite of NEWT features
  • Switching to NEWT can save you up to 80% on your monthly phone bill and includes the industry’s lowest long distance rates

Whatever you need, we have a solution.

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