Advance Your Customer Care
ACD
Advanced Call Distribution (ACD)
NEWT ACD intelligently distributes incoming calls to specific departments within your organization and provides rich features such as call recording, call details and more.
Businesses of any size can make use of the Advanced Call Distribution environment to provide their customers with the best possible caller experience. Whenever you don’t have enough staff to answer incoming calls, the ACD takes over, playing relevant messaging and intelligently routing calls to the right person when they become available. A visibility dashboard and detailed reporting will help establish staffing requirements and customer service standards. NEWT’s ACD queues calls in priority sequence and increases staff efficiency and productivity while ensuring friendly call experiences.
Advanced Call Distribution (ACD)
NEWT ACD allows your phone system to distribute incoming calls to a specific group of agents within your organization providing rich features such as call recording, call details and more.
The NEWT Contact Centre helps to boosts sales, increases customer retention and improves the overall customer experience by adding a feature-rich inbound ACD (Automatic Call Distribution) solution to the NEWT Managed PBX, delivering advanced Contact Centre features and functionality designed to simplify management, improve customer experience, increase staff productivity, add real-time visibility and powerful reporting capabilities to the NEWT Managed PBX platform.
VIDEO TESTIMONIAL
Learn how one business benefited from using NEWT’s ACD (Advanced Call Distribution)
