Advance Your Customer Care
ACD
Automatic Call Distribution (ACD)
NEWT’s ACD delivers advanced features and functionality to improve your customers’ overall experience.
When you don’t have enough staff to answer incoming calls, NEWT’s ACD takes over, playing relevant messaging and intelligently routing calls to the right person when they become available. Our real-time visibility dashboard and detailed reporting helps establish customer service standards and staffing requirements and increase staff productivity. Add NEWT’s feature-rich ACD to your NEWT PBX platform to simplify management, boost sales, and increase customer retention.
Ask us about our additional Call Insights feature.
By transcribing and summarizing calls into resolution performance categories and customer sentiments, you achieve a great understanding of overall call results at a glance. Zero into areas that require attention quickly, without needing to dedicate hours listening to every call!
Automatic Call Distribution (ACD)
NEWT’s ACD delivers advanced features and functionality to improve your customers’ overall experience.
When you don’t have enough staff to answer incoming calls, NEWT’s ACD takes over, playing relevant messaging and intelligently routing calls to the right person when they become available. Our real-time visibility dashboard and detailed reporting helps establish customer service standards and staffing requirements and increase staff productivity. Add NEWT’s feature-rich ACD to your NEWT PBX platform to simplify management, boost sales, and increase customer retention.
OUR CUSTOMER’S STORY
Learn how one business benefited from using NEWT’s ACD.
