Advanced Call Distribution
Contact Centre
Advanced Call Distribution (ACD)
NEWT ACD allows your phone system to distribute incoming calls to a specific group of agents within your organization providing rich features such as call recording, call details and more.
The NEWT Contact Centre helps to boosts sales, increases customer retention and improves the overall customer experience by adding a feature-rich inbound ACD (Automatic Call Distribution) solution to the NEWT Managed PBX, delivering advanced Contact Centre features and functionality designed to simplify management, improve customer experience, increase staff productivity, add real-time visibility and powerful reporting capabilities to the NEWT Managed PBX platform.
Advanced Call Distribution (ACD)
NEWT ACD allows your phone system to distribute incoming calls to a specific group of agents within your organization providing rich features such as call recording, call details and more.
The NEWT Contact Centre helps to boosts sales, increases customer retention and improves the overall customer experience by adding a feature-rich inbound ACD (Automatic Call Distribution) solution to the NEWT Managed PBX, delivering advanced Contact Centre features and functionality designed to simplify management, improve customer experience, increase staff productivity, add real-time visibility and powerful reporting capabilities to the NEWT Managed PBX platform.
VIDEO TESTIMONIAL
Learn how one business benefited from using NEWT’s ACD (Advanced Call Distribution)
