For sixty-five years, Moffatt & Powell RONA has been providing homeowners and DIYers with building and home improvement solutions. Their aim is to provide the best customer service experience throughout their communities, and they weren’t going to let a pandemic drive a wedge between them and their goals. “Pre-pandemic, every call had every phone
COVID-19 has been devastating for many businesses around the world. One of the most impactful market disruptors in a long time, this pandemic has opened a window of opportunity for businesses to adapt. It is a wake-up call to have a crisis plan ready. The current situation in this new world demands a
Change is upon us. As of April 21st, Google shook up the world of search results. This revolution, nicknamed “Mobilegeddon”, has the potential to be extremely destructive to many brands, especially small businesses. Google has determined that about 60% percent of online users are using a mobile device to access web material. In reaction, Google rolled
It's been driving me crazy for years, and this morning I'd had enough. There's simply has to be another way! I'm talking about when I'm given the job of rewriting or updating something from a PDF and when I copy & paste it into word, my first task is to take all the time I'd originally
Don Melton was the guy who oversaw the creation of Safari, Apple’s web browser. That meant that on a day to day basis, he worked with Steve Jobs, and his dealings with the greatest product development genius of our times runs contrary to the image that most of us have of him; that he was
Maybe it's time for an upgrade... Considering how rapidly things have advanced in the past few years, chances are good the answer to that is, "yes." For over a century the phone system has been the key tool for acquiring and retaining customers. It is what business people have been using to make or
Communication is the heart of every success business. That statement has gone from being just a “general rule of thumb” to a really powerful business model. Why? Because technology has evolved our communication process and tools. Your business isn’t just about your phone system anymore. In today’s business world, you have to be accessible and
Virtual PBX Waterloo - Helping You Work Faster and Better. We need to get people moving. That should be the mantra of the Waterloo city council next year. The city has a love/hate relationship with transportation. The stream of 10,000 cars, vans and delivery trucks takes people from point A to point B
According to Hal Gregersen, a leadership and innovation professor at INSEAD and co-author of the book "The Innovator's DNA," asking questions is a practical tool to help you come up with new ideas, solve problems, and gain different perspectives. To that end, Gregersen developed a questioning method, which he calls "Catalytic Questioning." In a recent article in the Harvard Business Review,
