The Award Winning NEWT customer service team Yvon Bertrand is the Vice President of Technology for NEWT and oversees our customer service team based at our head office in Cambridge, Ontario. He has spent over 20 years in the telecommunications industry, working throughout Canada and abroad for international and startup companies. We're lucky
NEWT Business Phone System Feature Upgrades Continue NEWT Customers Asked For A Holiday Auto Attendant, And Now They’ve Got It – At No Additional Charge NEWT Business Services announced today the introduction of their latest free feature, the Holiday Auto Attendant, the latest business phone system upgrade for the NEWT Managed PBX
The word is "churn", and it's very important one in the telecom world. It's the key metric that measures how many customers leave a company over a year. For example, in 2013 Rogers revealed that it had a 1.4% churn rate for its customers (which, not surprisingly, is the worst out of the big three).
NEWT has a dedicated team of sales professionals who work with prospective clients to educate them on making the best purchase decision they possible can. What gives the process a jump start is if the client has a working knowledge of phone systems - and their particular industry's needs. They don't have to be full-on
8:59 AM: The "I’m In" event is a new culture launch for Fibernetics, NEWT’s parent company. “I’m In” is an endeavor to collectively up our game when it comes to our commitment to each other, the company and ultimately, the most important member of our team, our NEWT clients. 9:00 AM: HR partner Amanda Little leads the
NEWT, the Business Services division of Fibernetics is growing, FAST. To keep up with our growing customer base we need to add to our support team. Support - that is the key word that accounts for our ongoing success. We are a client-first company meaning, besides providing the latest telecom technology at an affordable price, we also
My name is Eric Morelli, and I have just finished my second year of study at Wilfrid Laurier University. I am in the Business Administration program as well as the Laurier Business Co-op program. I grew up in Burlington, Ontario, but was born in Windsor, where my parents were both journalists for the local newspaper.
One of the main reasons NEWT has become the choice for Canadian businesses when it comes to their telecommunications needs is our products. Our customer service and pricing structure are a big part of the picture, but where the rubber hits the road is the technology. Ours just works. Designed and engineered in-house at our
When considering what type of phone system to invest in, the hottest buzzword right now is Hosted PBX. The reasons for that are simple. They've been around for a while, they pack a lot of features compared to traditional phone systems and they are cheap. If someone is asked to make a business case, it's
See this guy? He's Paul Beit, the VP of Sales for NEWT, the business services division of Fibernetics. It's Paul's job to manage the NEWT sales team in representing the NEWT product line of telecom products and services. How is he doing? He's rockin' it. He joined the company in 2013 and we had a
