Cambridge, Ontario – September 17, 2015 – NEWT, the business services division of Fibernetics, is ecstatic to reveal the results of their recent customer questionnaire.
NEWT created a short survey and offered customers the opportunity to participate and give their honest feedback about the products and services offered through NEWT. The survey was open and available for current NEWT clients to take for a one month period.
The results showed that 91% of customers said that they were satisfied with the services of NEWT, while 97% of customers felt that their technical support representative was knowledgeable about their issue and efficiently able to solve the problem. Even more pleasing is that 94% of current consumers would recommend the NEWT brand to help benefit other organizations.
Christine Brisson – Marketing Manager of NEWT
“Anonymous surveys often bring out truths or issues which businesses are not aware of. Though we are not entirely shocked, we were pleased to review the results brought through our entire client base. Knowing 94% of NEWT customers would recommend us speaks volumes and makes Fibernetics really proud.”
NEWT is extremely happy with the results of this customer questionnaire, and will not stop there. As a company, NEWT will continue to listen, communicate and deliver happiness and connections to all customers on a daily basis.
NEWT provides high-value business telecommunication voice and internet data services through
their Managed PBX Business Phone System, Business Internet and Business Bundle products saving Canadian businesses up to 80% on their current monthly telecommunication costs. Website: www.newt.ca Twitter: @newt4business
Headquartered in Cambridge, Ontario, Fibernetics goes “Beyond Telecom” by providing superior products and services at the fairest prices to the Canadian market place with a singular focus on customer service in everything they do. Selected as a regional finalist in the Canada’s Best Managed Companies program for 2014, Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and for business clients with the NEWT Business Phone System and Business Internet. Website: http://www.fibernetics.ca/ Twitter: @fibernetics
John Stix – Fibernetics President