NEWT’s marketing team recently had the opportunity to sit with Urban X Solutions, one of their local business phone system customers. In 2008 Mike Norwich opened Urban X Solutions Inc. becoming the Kitchener-Waterloo region’s authorized Xerox Canada Sales Agency.
His organizations sales philosophies are:
- stay connected to the local market
- stay connected to the existing customer base
- focus on delivering services for SMB Groups
Urban X Solutions were looking to find a Telco solution that was going to help them to achieve those goals as well as reducing costs. Mike explained that, “. . . at the end of the day . . . we were paying too much money for the service that we were being delivered, and for what we were getting out of it.”
Norwich took a look at the NEWT Business Phone System and realized that, “. . . the savings were substantial.”
Right out of the gate, Urban X Solutions was able to save 50% on their Telco bills when they switched to NEWT. “The amazing part.” explained Norwich, “we cut the number in half including the hardware”. They were able to get all new hardware from NEWT and still save 50% off their telecom costs starting day one. “It’s actually going to drop down to more like 90% after three years; so talking just a ridiculous amount of money when you start to peel it back by looking at the system.”
Two NEWT business phone system features that Urban X Solutions said they found most useful are:
- Voicemail to Email – emails come directly to Urban X employee smartphones so they don’t have to call in to the office to hear messages. This feature helps provide better service to customers as they are always in touch. Also, it’s simple to send or share the message file with another team member, so they can handle the request.
- Call Follow Me – no matter where ever an Urban X employee is, they never miss a call. Calls are directed directly to their mobile device so when they are on the road they can talk to customers anywhere.
When asked about the Installation process for the NEWT business phone system Norwich said, “it was like clockwork . . . the one thing that I did like was the fact that our old system was still operational while the new one was in, until that magical switch happened between the providers . . . the most important thing was that you need to have a phone system. You can’t afford down time, so we actually didn’t have any down time when it came to the transition.”
One of the hesitations to switch to the NEWT business phone system was because Norwich owned his old system and thought he would simply pay for repairs to maintain it. After he looked at the NEWT system, he was able to save 50% right away with all new hardware and provide a solution with features he needed to provide an excellent service to his customers, and his sales agency.
Norwich’s bottom line: “Here’s the one thing I’ll say . . . you always have to look at the big picture when you’re changing stuff, and if you want to get to the end result you’re going to have to do it, and you’re going to have to make a call on it.”
“If I look back and I would have done this sooner, the amount of money we would have saved doing this two years ago versus, you know . . . a year ago, that money would’ve been in my pocket versus being with some other provider . . . “.
Please contact Urban X Solutions to provide you with top quality Xerox WorkCentre™ multifunction products in Kitchener, as well as other Xerox devices. For more on what NEWT Business Phone System and NEWT Business Internet Services can do for you and your business, please drop by the NEWT Website or give us a call at 1 (888) 996-6398.
