Introducing The NEWT Contact Centre: Turn-Key, Cloud-Based Customer Care New Features Boosts Sales, Increases Customer Retention And Improves Overall Customer Experience
The NEWT Managed PBX Business Phone System is already setting the standard for advanced business communications in Canada. Now, with the introduction of the NEWT Contact Centre, thousands of organizations across the country can add innovative Contact Centre features and functionality that will boost sales, improve customer retention and improve overall customer experience.
Beyond its simple management tools that lead to increased staff productivity and performance management, the NEWT Contact Centre scales for any size business from multi-location national enterprises to a local business with a small staff that is looking to improve efficiency.Agent View of the desktop NEWT Contact Centre
“With the release of the NEWT Contact Centre solution, we’re extremely excited to be able to expand upon our current Automatic Call Distributor (ACD) offering by adding a host of valuable new enterprise-grade features. The reception has been overwhelmingly positive and this further solidifies the NEWT Managed PBX as the leader in the business phone system market,” says Derek Salisbury, Director of Product Management – Voice, NEWT.
Yvon Bertrand, NEWT VP of Technology said, ”At NEWT we love the new Contact Centre, we love it for its colour coded threshold alerts, its live call listening, coaching and barging, its extensive reporting tool and its easy to access call recording.”
“The details captured in the reports help us quickly grasp new trends, enabling us to modify behaviours that will improve customer service. The visual monitor allows me to understand if the centre is busy, calm or overwhelmed with a simple glance. I love it!” he concluded.
At NEWT we are going beyond telecom by providing superior business communication products and services combined with a passion for customer care of which the NEWT Contact Centre feature is a perfect example. We built it in-house, tested it with our own customers and use it 24/7/365 establishing a new standard for customer service in Canadian telecommunications.
About NEWT: NEWT provides high-value business telecommunication voice and internet data services through their Managed PBX Business Phone System, Business Internet and Business Bundle products saving Canadian businesses up to 80% on their current monthly telecommunication costs.
About Fibernetics: Headquartered in Cambridge, Ontario, Fibernetics is dedicated to changing the way people communicate by offering Telco functionality and pricing that Canadians have never seen before. Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline, and business clients through the NEWT Managed PBX business phone system and NEWT business Internet solutions. Fibernetics offers Telecom wholesale services to third party providers internationally. Website: http://www.fibernetics.ca Twitter: @fibernetics