img_truck-01 Power Vac Powered by NEWTIf you have multiple locations across Canada, there’s only one company you could call when it comes to air duct cleaning. With 18 locations across the country, Power Vac is Canada’s only national air duct cleaning company and has been a leader in commercial, industrial and residential air duct cleaning since 1966.
Darwyn McDowell has been with Power Vac for 27 years and is the Office Manager of the Power Vac franchise in Cambridge and says his location alone services customers from Milton to London, and as far north as Owen Sound.
About seven years ago, Power Vac was starting to notice some issues with their aging phone system. “It just got to the point where we couldn’t see any value for the service being provided to us” explains McDowell, “we had heard of the concept of VoIP (Voice over Internet Protocol), but didn’t know too much about it”. It was then that he stumbled upon a local company called NEWT, the business division of Fibernetics, which was featured in The Record, a newspaper for the Kitchener/Waterloo region.

 “We’re now saving about $800 per month and it only took us seven months to pay off the new phone system we received with NEWT.”

Once McDowell and Power Vac saw the savings and increased functionality they’d experience by switching to the NEWT Business Phone System, the offer was too great turn down. “We’re now saving about $800 per month and it only took us seven months to pay off the new phone system we received with NEWT,” says McDowell. But the benefits didn’t stop at savings for Power Vac: “with our old phone system, you couldn’t use wireless headsets, so being able to use those now has really helped our office staff”.
NEWT_bigbiz_300x250 Power Vac Powered by NEWTOne of the most important features to Power Vac involves current and potential customers still being served even after hours. “With Call Forwarding, calls that come in after 5pm are automatically sent over to our other agents, and we can configure that right from our desktop” McDowell exclaims. “The call quality is consistently high, and the training was excellent, they (NEWT) came in and spent multiple hours with the office to make sure everyone was comfortable with the system”.
When asked if he would recommend the NEWT Business Phone System to other businesses, McDowell smiles and says, “Absolutely I would.”
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