Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn’t stop there as new features are always being introduced, and new employees require education as well.
Lesley Forbes is one of our in-house training specialists and this May, as part of the ongoing training provided by NEWT, she wishes to extend an invitation to you and your fellow employees to learn about the latest features we’ve added to your business phone system.
Please see below for both End User and Administrator FREE drop in sessions.
Spaces are limited – Register now
Month of May 2014:
End Users
Explore and Learn about NEWT Managed PBX Features:
This session has been designed to focus on how end users can access and effectively use the most popular NEWT Managed PBX business phone system features. We also encourage system administrators to join the session for additional content learning. There will be a 15 minute Q&A opportunity to ask any additional questions about the NEWT Managed PBX system during the workshop.
End User Session 1
- Desktop Soft phone Overview
- Attendant Console and Desktop Console Overview – What is the difference
- Enhanced Conference Bridge – Options for the bridge
- How to monitor your ‘live’ bridge call
Click to Register:
End User Session 2
- Voicemail Access – Internal, External and Visual Voicemail Option
- Visual Voicemail
- How to access individual extension page for the following features:
- Call Flow set up – Find Me Follow Me
Click to Register:
Administrators
Explore and Learn more about the NEWT Managed PBX features and setup via the Configuration Facility:
This session has been designed to focus on how administrators of the NEWT Managed PBX Configuration Facility can access the most popular standard and premium features. The session will provide information on best practices, set up steps and how to educate your end users on using the feature. There will be a 15 minute Q & A opportunity to ask any additional questions about the NEWT Managed PBX system during the workshop
Administrator Session 1
Alternate uses for phone numbers
- DID (Direct Inward Dial) Number – What is it, how to use and set up for various purposes
- Direct calling access to the Conference Bridge
- Back Door Number
- Multiple Auto Attendants
- How to run a report and read information captured
- Enhanced Call Detail Record (CDR), how to run a report, set up voicemail notifications on reports and read additional reports (Premium Feature)
Click To Register:
Administrator Session 2
Auto Attendant – Uses and Set up Options
- How to record and re-record greetings
- How to Set up Menu options
- How to implement into a call flow
- How to set up a Full time Auto Attendant
- How to set up a Daytime Auto Attendant with Afterhours Attendant
- How to set up a DID (Direct Inward Dial) Number or Main Auto Attendant for access to the conference bridge
Click To Register:
Administrator Session 3
Extensions, System Security, and Conference Bridge
- What is the difference between a virtual extension vs. a handset extension
- How to set up features on extensions – Voicemail notification, find me follow me, pick up groups
- How to set up call restrictions on individual extensions
- DISA security – How to enable and manage
- Options for the bridge access , GENERAL, LEADER and MUTE
- How many bridges are included with the PBX based on the Model
- How to set up multiple bridges
- How to monitor your live bridge call
Click To Register:
Our training team is available to help you get the most out of your business phone system and the feature rich equipment and handsets. If you have questions you would like addressed in the session, please email newttraining@corp.fibernetics.ca by noon the day before.
Sincerely,
NEWT Training Team
