Screen-Shot-2013-10-01-at-3.42.29-PM-300x102 NEWT Customer Case Study: Investment Planning CounselThe Burton Group in Orillia is part of the Investment Planning Counsel, one of the largest financial services organizations in the province. For them, staying in contact with their clients is of paramount importance, therefore having high quality, reliable business and data communications are essential.
Considering the industry they are in, they make no decision lightly in their investing for their clients, or investing in their own business. In 2012 they transitioned to the NEWT Managed PBX Business Phone system for three main reasons:
1 – What Chuck Burton calls a “cradle to grave” service and what we describe as our end-to-end service means the NEWT Business Phone solution isn’t cobbled together technology from a bunch of vendors. Instead it’s patented technology is created, supported and managed by NEWT, and it runs on NEWT”s own private network, meaning calls and data do not transit the less stable public Internet. NEWT is the developer, the system manager, the data and voice provider and the support team. Cradle-to-grave? One-stop-shop? End-to-End? It all means the same thing. NEWT takes care of all their customers voice and data needs, allowing them to take care of business.

2 – The Burton Group is located in Orillia, a small town just north of Barrie in Ontario, yet their footprint is essentially province wide due to their network of local call access provided by NEWT through peering with their Investment Planning Counsel partners. With NEWT, businesses are no longer locked into doing business where they live; they can do business everywhere.
And finally, 3 – being a financial services company means managing their client’s wealth regardless of the circumstances and so Business Continuity and Disaster Recovery aren’t just “nice-to-have”, they are “must-have”. The NEWT Managed PBX solution, due to its advanced Hybrid Architecture, provides unparalleled fault tolerance. Servers within the core network are purpose-engineered for multi-level fault tolerance, with multiple diverse power sources, redundant network connectivity, and redundant connectivity to the Public Switched Telephone Network (PSTN) so that no single point of failure exists.
Key functions of the system are distributed across multiple redundant aggregators. In the improbable event of any one failure, the NEWT Managed PBX seamlessly connects to a redundant server within the hosted core. That means in the event of a local issues like a cut data line due to construction or a power outage, which would take a traditional PBX offline, the NEWT Managed PBX continues to operate normally.
pbx_with_phone NEWT Customer Case Study: Investment Planning CounselTo learn more about the NEWT Managed PBX Business Phone System and its more than 60+ enterprise features, please visit our website or set up an appointment by calling toll free:

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