triOS College of Business, Technology & Healthcare is an award-winning private career college who has served over 20,000 students and hundreds of education professionals over the past 20 years. The College is expanding at a rapid pace and already has 10 facilities scattered across Ontario. triOS recently came to the realization that in order to serve
NEWT’s marketing team recently had the opportunity to sit with Urban X Solutions, one of their local business phone system customers. In 2008 Mike Norwich opened Urban X Solutions Inc. becoming the Kitchener-Waterloo region's authorized Xerox Canada Sales Agency. His organizations sales philosophies are: stay connected to the local market stay connected to the existing customer base focus
Although Lackner McLennan Insurance ltd. has been operating since 1946, they are still constantly looking for ways to maximize productivity, an attitude that has served them well in nearly 60 years as an insurance brokerage. David Stark, CEO and one of five Managing Partners at Lackner McLennan, describes the team at LMI as one where
The Award Winning NEWT customer service team Yvon Bertrand is the Vice President of Technology for NEWT and oversees our customer service team based at our head office in Cambridge, Ontario. He has spent over 20 years in the telecommunications industry, working throughout Canada and abroad for international and startup companies. We're lucky
NEWT has a dedicated team of sales professionals who work with prospective clients to educate them on making the best purchase decision they possible can. What gives the process a jump start is if the client has a working knowledge of phone systems - and their particular industry's needs. They don't have to be full-on
When considering what type of phone system to invest in, the hottest buzzword right now is Hosted PBX. The reasons for that are simple. They've been around for a while, they pack a lot of features compared to traditional phone systems and they are cheap. If someone is asked to make a business case, it's
Training is an essential part of the entire NEWT package, because as simple as the system is to install, manage and use, the extensive feature set can be daunting for new users. Once a system is installed, the training doesn't stop there as new features are always being introduced, and new employees require education as
You are on the phone. It's ringing. You're looking at your computer, checking email, web pages, the sports scores, whatever, while waiting for the voicemail to pick up and then BOOM! An actual person answers. You instantly panic... "What on earth was I calling about?" With the wide adoption of voicemail, that's become the way of
Definition: scal-a-bil-ity \ˈskā-lə-bəl-i-teeˈ\ verb. The ability to increase the size of a business while either maintaining or increasing its profit margin. A simple definition for something that, unless your business is built to do it, is rarely done well. This guy wasn't thinking ahead Creating and managing a scaling enterprise requires a delicate balance
It sounds like it's something sinister, straight out of the Nixon White House or the NSA, but call recording is fast becoming one of the most effective performance management tools for business. Why? Because it works. If ever you’ve been on a customer service call, most likely you've heard, “this call is recorded for quality